Privacy Policy

1. Who we are

This website, castechchemicals.com, is operated by CASTECH Middle East FZE, T6-04, Sharjah Airport Free Zone (SAIF Zone), Sharjah, United Arab Emirates, together with the CASTECH group companies listed on our Network page. In this policy, “CASTECH”, “we” and “us” mean these companies.

2. Information we collect

We only collect the information you choose to give us, plus basic technical data needed to run the website:

• Contact form — name, company, email, phone number and your message.
• Document requests — name, company, email, country and project details.
• Website assistant (chat) — the questions you type and any contact details you share.
• Job applications — the CV and details you send to our HR email.
• Technical data — our hosting provider records basic information such as IP address, browser type and pages requested, to keep the website secure and working.

3. How we use it

• To answer your enquiry and provide quotations, samples or technical support.
• To send the technical documents you request.
• To assess job applications.
• To keep the website secure and improve it.

We do not sell your personal information, and we do not use it for purposes you would not reasonably expect.

4. Who we share it with

• CASTECH group companies, when your enquiry is best handled by the plant or office in your country.
• Service providers that help us run the website and handle email and forms (for example our hosting provider), only to provide those services and under confidentiality.
• Authorities, only where the law requires it.

Because CASTECH operates in several countries, your information may be handled outside the country where you live. We take reasonable steps to protect it wherever it is handled.

5. How long we keep it

We keep personal information only for as long as needed for the purpose it was collected — for example, to follow up your enquiry or project — or as long as the law requires. After that it is deleted or anonymised.

6. How we protect it

The website uses an encrypted connection (HTTPS), and access to enquiries and applications is limited to the staff who need them.

7. Your rights

You can ask us at any time to:

• see the personal information we hold about you;
• correct it if it is wrong;
• delete it, or stop using it for a particular purpose.

Send your request to the email address below. We may need to confirm your identity before acting on it.

8. Cookies and browser storage

This website does not use advertising or tracking cookies. It only stores small settings in your browser that are needed for it to work, such as your chosen language. If we add website statistics in the future, we will update this section first.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.

10. Contact us